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Appointments (603) 5515 1966
General Line (603) 5515 1888
Services / Pharmaceutical Services

Pharmaceutical Services

24-hour, comprehensive pharmaceutical care

Our unit procures, stores, dispenses and distributes a wide spectrum of medications, essential for the well-being and recovery of our patients.

Within Avisena Specialist Hospital, our scope of services extends to include Inpatient Pharmacy, Outpatient Pharmacy, Drug Information Services as well as patient counseling.

Essential medications, delivered professionally

At Avisena Specialist Hospital, you are assured of safe and efficient dispensation of medications by our professional team, be it by your hospital bed or during critical emergencies.

Avisena Pharmacy Helpline:

In line with our efforts to deliver optimum healthcare services to our patients and customers, this is a new dedicated line for medication assistance.


We provide information on:

  • How the medicines work
  • Instruction on how to take the medications
  • The related side effects
  • Drug to drug interactions
  • Safety of medicines during pregnancy and breastfeeding
  • Storage of medicines
  • Availability of medicines
  • Information on vaccinations
  • Compliance and awareness matters

Service operating hours

  • Monday to Friday: 9am – 5pm
  • Saturday: 9am – 1pm

Lunch break:

  • 1pm – 2pm (Monday to Thursday)
  • 12.30pm – 2.30pm (Friday)

*This telephone service is not for emergencies, medical advice or second opinions. Call rate charges may be applied by domestic telco operators.

Medication Delivery Service

  • Another value-added service to help our patients to receive their medications easily
  • Medications will be delivered to your doorstep
  • Saves you time, since there’s no need for hospital visits and queues

Personalised Home Dispensing Service

  • Same day delivery of medications directly to your house/office by pharmacy staff with detailed instructions
  • Applicable for both new and repeat prescriptions
  • Within a 10km radius of Avisena Specialist Hospital
  • Charges: RM10 per delivery

Delivery time:

  • Monday to Friday: 4pm to 6pm
  • Saturday: 12pm – 3pm

*Ensure someone is available to receive medications at the agreed time.

Medication Delivery by Courier:

  • Applicable for long term/repeat prescriptions (no changes from past medication record or no new medications)
  • Delivery will be within 3 – 5 working days after confirmation of order and payment (nationwide)
  • Strictly for solid medications that do not require special storage and is not a controlled drug
  • Charges: RM7 per courier service
  • Applicable for both GL and cash paying patients
  • We will take care of all prescription refills, including insurance guarantee letter and courier your medications to your doorstep

Service operating hours:

Monday to Friday:

  • 4pm – 6pm (for home dispensing),
  • 2pm onwards (for courier collection)

Saturday: 12 noon onwards (for home dispensing)

Toll Free Pharmacy helpline:


*Requests for more than one (1) month’s prescription until your next medical appointment for GL processing purpose. Original prescription must be handed over to pharmacy before arranging for delivery.

Pharmaceutical Services Contact Information

Clinic Contact Details

Ground Floor

Operation Hours

24 hours operation

Payment Options

For your convenience, we accept payments via cash or credit cards.

For other credit card instalments, kindly consult your respective banks.

If you have a Guarantee Letter (GL) from a panel insurance company, kindly proceed to our Business Office Counter.