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Patients & Visitors / Sutera Lounge

Sutera Lounge

Elevating your healthcare experience

The discerning, seeking more intimate, exclusive and soothing healthcare surroundings will love Sutera Lounge.

It’s an easy and enjoyable way of receiving our personalised attention, which ranks among the nation’s best.


  • Appointment bookings at Sutera Lounge will need to be done a day before by 3.00 PM for food preparations purposes.
  • Please use the hand sanitizer provided and wear a face mask when you are in the lounge area.
  • Only packed food is available for patients.

Last updated August 18, 2022.

Your safety and health matters to us. Thank you for your understanding and we apologize for any inconvenience caused. For enquiries, you may contact the Sutera Lounge counter:

Quality Time

Enjoy shorter waiting periods and visits while maximising our facilities and services. Simply sit back and breathe in the inviting ambience, tranquil lighting and elegant décor.

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Membership privileges:

  • Full access to Sutera Lounge and its facilities throughout the year during office hours (except for Sunday & Public holidays)
  • Personalised appointment management
  • Expedited medication prescription refill (subject to doctor’s advice) & Home Medication Delivery Service
  • Free room upgrades for admission (terms & conditions apply)
  • Discount for Executive Wellness Packages (terms & conditions apply)
  • Flat rate for valet parking

Sutera Lounge membership Category & Fees

Membership Package Annual fees

Package Fee
Principal Member RM 700 per year
Supplementary Member RM 500 per year
Family Package Member *parents with 5 kids below 18 years old RM 1500 per year
Validity period 1 year from the date of issue


Non-Member Daily Basis Fees

Category Fee
Patient Adults (13 years old and above) RM 50
Patient Kids (2 years old and above) RM 25
Patient Kids (2 years old and below) FOC
Guest/Visitor (2 years and above) RM 25
Guest/Visitor (2 years and below) FOC



  • Accessible both Sutera Lounge at Avisena Specialist Hospital and Avisena Women’s & Children’s Specialist Hospital
  • Only applicable for Outpatient Specialist Services
  • Sutera Lounge membership card is exclusively for members only and is not transferable

New Valet Parking Rate

  • Sutera Lounge SILVER & GOLD MEMBER:
    RM 10 Flat Rate
  • Non-Member/ Visitor:
    RM 18

The valet parking service is operational from 8.00 am to 6.00 pm, every day except for Sunday.

Let us pamper you with exclusive privileges and personalised service, only at the one-of-a-kind Sutera Lounge.

Sutera Lounge Contact Information

Clinic Contact Details

Level 1

Operation Hours

Monday – Friday:
9:00am to 5:00pm

9:00am to 1:00pm

Sunday and Public Holidays:

Payment Options

For your convenience, we accept payments via cash or credit cards.

For other credit card instalments, kindly consult your respective banks.

If you have a Guarantee Letter (GL) from a panel insurance company, kindly proceed to our Business Office Counter.