We recognise that patients and their families play a critical role in the healthcare process and have the right to be treated with respect, dignity and compassion.
Our commitment to patient and family rights is reflected in our policies, procedures and practices.
They also have the right to receive clear and complete information about their diagnosis, treatment options and prognosis. In addition, patients have the right to participate in decisions about their care, including the right to refuse treatment.
Family members of patients have the right to be involved in their loved one’s care, to receive information about their condition and treatment, and to participate in decision-making when appropriate. They also have the right to privacy and confidentiality.
At Avisena Specialist Hospital, we are committed to upholding these rights and ensuring that our patients and their families receive the best possible care.
Timely and adequate information on:
Enquiries, grievances and facilities
Provide precise and adequate information on:
Adhere to the rules and regulations