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/ Pre Hospital Care Services

Pre Hospital Care Services

Timely Emergency Care That Begins Before You Reach the Hospital

At Avisena Specialist Hospital, our Pre Hospital Care (PHC) service brings skilled emergency support directly to the patient. Whether the situation occurs at home, on the road, or at the workplace, our team provides early assessment, immediate stabilisation, and safe medical transport. This service is managed by our round-the-clock Emergency and Trauma Department to ensure care is always available.

What Is Pre Hospital Care

Pre Hospital Care covers on medical attention delivered before a patient reaches the hospital. Often, this early window is the most critical. Our team is trained to recognise life threatening conditions, perform urgent interventions, and keep the patient stable throughout the journey to the hospital.

Early involvement can improve outcomes for trauma cases, cardiac events, child emergencies, maternal complications, and many other urgent situations.

Our mission is clear

To deliver the right care at the right moment from the very first point of an emergency.

Our Pre Hospital Care Services

Pre Hospital Care

Trauma Management

Our team manages various types of injuries such as road accidents, falls, burns, workplace incidents, and other trauma related situations. The focus includes stabilisation, bleeding control, fracture support, airway assistance, and preventing complications before arrival at the hospital.

Pre Hospital Care

Cardiac Emergencies

Time is critical during a cardiac event. Our PHC team responds quickly to symptoms such as chest pain, suspected heart attacks, irregular heartbeat, sudden collapse, and other related conditions. We use advanced monitoring and life support equipment to begin treatment early.

Pre Hospital Care

Child and Maternal Emergencies

Children and mothers in distress require specific and gentle care. Our team is trained to manage newborn breathing difficulties, child seizures, trauma, fever related complications, pregnancy concerns, and urgent maternal conditions.

Pre Hospital Care

Patient Retrieval and Medical Transport

We provide safe medical transport from homes, clinics, workplaces, and healthcare facilities. Our ambulance allows continuous monitoring, oxygen therapy, pain control, trauma support, and close observation during the entire journey.


Our Ambulance and Equipment

Our comprehensive ambulance is equipped with advanced medical tools to support patients during transport, including:

  • Portable ventilator
  • Cardiac monitor and defibrillator
  • Airway and breathing support equipment
  • Trauma management kits
  • Essential emergency medications
  • Secure communication system with the hospital

Our Pre Hospital Care team assists in:

  • Medical emergencies at home or workplace
  • Road traffic accidents
  • Chest pain or possible heart attack
  • Stroke like symptoms
  • Injuries and fractures
  • Emergencies involving children
  • Maternal and pregnancy related complications
  • Transfers between healthcare facilities

Why Choose Avisena Pre Hospital Care

Available at all times

  • Our emergency response service operates every hour of the day throughout the year.

Led by trained Emergency Physicians

  • Our team works under the guidance of Emergency Specialists with proven experience in critical care.

Ready with advanced medical equipment

  • Our ambulance is equipped to provide immediate interventions and close monitoring.

Smooth transition to the Emergency Department

  • Our team communicates directly with the hospital to ensure a coordinated handover.

Professional and compassionate approach

  • We understand that emergencies can be overwhelming. Our team prioritises reassurance, clarity, and patient safety throughout the entire process.

Pre Hospital Care Services Contact Information

Clinic Contact Details

Ground Floor

Operation Hours

24 hours Emergency and Ambulance.

Payment Options

For your convenience, we accept payments via cash or credit cards.

For other credit card instalments, kindly consult your respective banks.

If you have a Guarantee Letter (GL) from a panel insurance company, kindly proceed to our Business Office Counter.